We’re here to help

Answers to common questions and direct ways to reach our team.

Download LookMetric on the App Store

Free on iPhone & iPad

Email support@lookmetric.amritduwal.com.np

Typical reply within 1–2 business days

Account & privacy Delete your account

Required for Google Play data deletion

Privacy policy Read privacy policy

Frequently asked questions

Is LookMetric medical advice?

No. Scores and suggestions are AI-generated for entertainment and general wellness motivation. Always consult a healthcare professional for medical decisions.

Why can I only scan once per day?

LookMetric is designed as a daily ritual — one scan per calendar day keeps the experience focused and consistent.

Do I answer health questions every scan?

No. You complete a one-time onboarding profile. Daily flow is: open app → scan → results. Update health data anytime under Account → Health profile.

Push notifications don’t appear

Allow notifications in iOS Settings or Android app settings. Use a physical device (simulators often don’t receive push). Ensure you’re signed in so we can register your device token.

Sign in with Google or Apple fails

Check your internet connection and app version. If the problem continues, email support with your device model and iOS/Android version.

How do I delete my account?

In the app: Account → delete account. Or follow our account deletion page for web request instructions.

App Review or press

For reviewer access, include your test account request at support@lookmetric.amritduwal.com.np. We provide credentials for App Store and Play Store review.